Simply browse our collection, add your desired items to your cart, and proceed to checkout. Once your payment is confirmed, you'll receive an order confirmation email with your order details.
Can I modify or cancel my order after placing it?
For furniture orders, you have 72 hours from the time you place your order to make changes or cancel for a full refund. Within 7 days of placing your order, cancellations are eligible for a 50% refund. After 7 days, furniture orders cannot be amended or canceled.
For non-furniture items, please contact our team as soon as possible and we'll do our best to assist before your order is processed.
Do furniture orders require a deposit?
Yes. All furniture orders require a 70% down payment to confirm production. The remaining balance is due upon delivery.
What payment methods do you accept?
We accept secure online payments through our website. All payment information is processed through a secure payment provider to ensure your information remains protected.
Can I order custom furniture?
Yes. Certain furniture pieces can be customized in dimensions, materials, or finishes. Custom orders may require up to 25 business days for production and delivery.
How can I contact Sink Inn regarding my order?
Our team is happy to help. You can contact us at hello@sinkinn.com or call us on 01033603600.
Returns & Exchange
What is your return policy?
We offer free returns for eligible products within 30 days of delivery. Returned items must be in their original packaging, unused, and accompanied by the original stamped invoice.
Can I return a product if I change my mind?
Yes. Eligible non-furniture products can be returned within 30 days provided they are unused, unopened, and returned in their original packaging with the original invoice.
Are furniture items eligible for returns?
Furniture products are not covered under our standard 30-day return policy. Furniture items are eligible for replacement only in cases of manufacturing defects.
Can I return a mattress?
Yes. Mattresses are eligible for return after a 30-day trial period.
What items cannot be returned?
Items cannot be returned if they show signs of misuse, wear and tear, have been assembled, altered, or used beyond normal inspection. Customized products may also be subject to additional return restrictions.
How will I receive my refund?
Approved refunds will be processed through the original payment method used during purchase.
Is there a cancellation fee?
A 3% handling fee applies to canceled orders that were paid using a credit card.
Shipping & Tracking
How long does delivery take?
Delivery times vary depending on the product category. Customized furniture orders may require up to 25 business days for production and delivery.
How can I track my order?
Once your order has been shipped, you'll receive tracking information. You can also track your order using the tracking link provided in your confirmation messages.
Do you offer delivery across Egypt?
Yes, we deliver across Egypt. Delivery availability may vary depending on the product and destination.
Can my order arrive in multiple shipments?
Yes. Some orders may be shipped separately depending on product availability, order size, or warehouse location.
I haven't received my order. What should I do?
If your estimated delivery date has passed, please contact us at hello@sinkinn.com or call 01033603600 and our team will be happy to assist you.
